When we say the word “kiku” or express it in writing, we often use the kanji character for “hear”.
When do we want to hear to what others have to say?
When we think, “That sounds interesting,” “That sounds informative,” and so on. In other words, the purpose of “hearing” in the general sense is to “gather information. Therefore, the subject is the listener, and the listener is hearing to what the listener wants to hear.
In contrast, the purpose of “listening” is to get the other person to talk about what he or she wants to talk about in a natural and comfortable manner. The subject is the “speaker,” and the “speaker” is asked to talk about what the “speaker” wants to talk about.
For example, let’s say you have just received an order for a new project after a lot of hard work. When you think, “Well, that was really tough, and I want someone to listen to my story,” how many people are there who will listen to your story and let you talk about it to the fullest?
Or, “I’m heartbroken and sad. How many people are willing to listen to your feelings of helplessness without giving their opinions?
What if there is someone around you who is willing to listen to you in such a situation? It would be nice, wouldn’t it? A deep sense of trust is born in such a person, saying, “Only you really understand me, Mr. 〇〇.
The purpose of ordinary “hearing” is to gather information, but the essence of “listening” is to build a relationship of trust. If you were a member (subordinate), what would you think if your boss interviewed you only to discuss your work progress or to achieve your goals? If you are doing well, but if you are not doing so well, you may feel depressed.
If the supervisor is able to listen to the member’s (subordinate’s) thoughts and feelings at such times, the member (subordinate) will feel at ease and will be willing to consult with the supervisor again. Needless to say, the only person to whom one can speak one’s true feelings is the person one has allowed to one’s heart. Moreover, the relationship between supervisors and subordinates in a company is a hierarchical one, so it is not easy for members (subordinates) to talk about their true feelings even if they are told that they can talk about them.
Therefore, the way the boss treats the subordinate on a daily basis is very important. If you build a relationship of trust with your subordinates on a regular basis, they will be more likely to speak their true feelings, and you will be able to catch really important information from them.
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This article was written in Japanese and converted into English using a translation tool. We hope you will forgive us for any inadequacies.
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