A good leader is one who evokes a “common vision” and then implements a process to further break out of the status quo. However, the transformation of an entire organization can only be realized when its members, the followers, actually “take action”. In other words, a leader is a person who motivates followers to “take action” and brings dynamism to the entire organization.
To this end, it is of utmost importance to create an environment in which members can feel “psychological safety”.
Psychological safety fosters cooperation.
- Leaders make it clear to members that they trust you.
- If the leader does not trust the members, the members will not trust him or her back.
- Leaders self-disclose their strengths, weaknesses, fears, and mistakes to members.
- Leaders spend time getting to know members and finding out what their concerns are.
- Leaders show interest in the problems and desires of members.
- Leaders create opportunities for dialogue and conduct a series of 1-on-1 meetings.
- Leaders are mindful to put the interests of the organization and its members ahead of their own interests.
- Return the favor. When you are helped, help back.
- Continue to emphasize the importance of mutual reliance and partnership.
Creating an organization of empowerment that creates ideal followership
- Leaders clearly understand that leaders and followers are interrelated.
- Empower members. Make each person feel that he or she is in charge of his or her own life.
- Give them discretion in how they approach their work and deal with customers.
- Create work structures and systems that allow members to make their own decisions.
- Give them the resources (especially information) they need to succeed.
- Reduce routine tasks whenever possible. Increase the mood of emphasis on efficiency.
- Pay attention to the right people in the organization based on the abilities of the members.
- Show trust in each person’s abilities.
- Create an educational environment that will help each individual’s abilities move toward maturity.
- Education is an environment that emphasizes “awareness and self-directed learning” rather than instruction.
- Create an organizational culture in which leaders and members continue to learn together.
- Stress the importance of viewing any job from a manager’s perspective and from a holistic viewpoint.
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This article was written in Japanese and converted into English using a translation tool. We hope you will forgive us for any inadequacies.
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